Refund & Exchange Policy

At Yù, every piece is crafted and packed with intention. We take great care to ensure your jewellery arrives beautifully and safely. As a small-batch brand, we offer exchanges or credits only in limited situations.

To keep our process fair and sustainable, please note that we are unable to accept returns or exchanges in the following cases:

• Earrings (for hygiene reasons)

• Sets that include earrings

• Final Sale items (40% off and above)

• Chain breakage, general wear and tear, tarnishing or damage due to improper care

• Personalised or custom pieces

If you’ve received an incorrect or defective item, kindly reach out to us within 72 hours of receiving your order so we can assist you promptly.

A Note on Earrings

Our earring posts are made with soft precious metals. They may arrive slightly bent after transit — this is normal and not considered damage. A gentle push will align them back into place.

Exchanges & Store Credit

In special cases where an exchange or credit is possible, please contact us within 72 hours of receiving your parcel.

Items approved for exchange must be shipped back within 7 days.

Final Sale items (40% off and above) and all earrings remain ineligible for return or credit.

Return Shipping

Return shipping costs will be borne by the customer. We recommend choosing a tracked, cost-effective service so your parcel arrives safely.

If you have any questions at all, we’re here to help.
Please email us at hello@thousandgold.co — we’ll do our best to respond as soon as possible.